---
title: 'Contact Us'
url: 'https://loopbackaudio.com/contact'
markdown: 'https://loopbackaudio.com/contact.md'
date: '2026-10-18'
description: 'Get in touch with the Loopback Audio team. Email support, press, partnerships, and our mailing address. We respond within 1 business day.'
---

# Contact Us

> **We'd love to hear from you.** Use the right email below to get a faster response — we answer every message.

 Replies within 1 business day Email · Form · Mail Updated 2026-10-18

---

## Email Directory

#### General inquiries

[**hello@loopbackaudio.com**](mailto:hello@loopbackaudio.com)

**For:** Questions about Loopback Audio, partnerships, custom orders, anything not covered below.

**Response:** 1 business day

#### Order support

[**support@loopbackaudio.com**](mailto:support@loopbackaudio.com)

**For:** Order status, tracking, changes, cancellations, technical questions.

**Response:** 1 business day

#### Returns & refunds

[**support@loopbackaudio.com**](mailto:support@loopbackaudio.com)

**For:** 30-day return requests, refund status, exchange requests.

**Response:** 1 business day

#### Press / review units

[**press@loopbackaudio.com**](mailto:press@loopbackaudio.com)

**For:** Review-unit requests, embargo questions, interview requests, quote approval.

**Response:** 2 business days

#### Partnerships & wholesale

[**partners@loopbackaudio.com**](mailto:partners@loopbackaudio.com)

**For:** Retail distribution, affiliate programs, B2B / education / bulk orders (5+).

**Response:** 2 business days

#### Security disclosure

[**security@loopbackaudio.com**](mailto:security@loopbackaudio.com)

**For:** Responsible disclosure of vulnerabilities in our hardware or web properties. PGP key available.

**Response:** 1 business day (acknowledgment)

---

## 2. Mailing Address

#### Loopback Audio

For warranty claims, returns, and legal correspondence:

 \[TODO\_LEGAL\_ENTITY\_NAME\]
 \[TODO\_LEGAL\_ADDRESS\]
 \[TODO\_CITY\], \[TODO\_STATE\] \[TODO\_ZIP\]
 United States

**Note:** Please email <support@loopbackaudio.com> *before* shipping anything to this address. We issue a prepaid return label for warranty claims within the US.

---

## 3. Operating Hours

We respond to emails Monday through Friday, 9 AM – 6 PM Pacific Time (PST/PDT). For urgent warranty issues, include "URGENT" in your subject line.

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## 4. Languages

We reply in **English**. For press inquiries in other languages, please write in English — we'll respond in kind.

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## 5. Privacy & Your Data

When you email us, we keep your message and our replies in our customer support system for at least 2 years (longer if required for warranty or tax records). We never sell, share, or use your email for marketing without explicit consent. See our full [Privacy Policy](https://loopbackaudio.com/privacy).

---

*Last updated: 2026-10-18*

---

## Navigation

- Previous: [About Loopback Audio — The Team Behind the $39 Offline Music Backup Device](https://loopbackaudio.com/about.md)
- Next: [Guides](https://loopbackaudio.com/guides.md)