--- title: 'Shipping & Returns' url: 'https://loopbackaudio.com/shipping' markdown: 'https://loopbackaudio.com/shipping.md' date: '2026-10-18' description: 'Loopback Audio shipping and return policy. Domestic and international delivery times, costs, and 30-day return window. Free shipping on US orders $35+.' --- # Shipping & Returns **Last updated: 2026-10-18 · Version: v1.1** This page covers everything you need to know about getting your Loopback Audio device and what to do if something's not right. > 30-Day Returns Free US Shipping $35+ Worldwide Updated 2026-10-18 **Plain-English summary:** US orders over $35 ship free, ship in 1–3 business days, deliver in 3–7 days. International: 7–21 business days. 30-day return window for unopened / unused devices. Defective units: free return shipping + full refund or replacement. > 30-Day Returns Free US Shipping $35+ Worldwide Updated 2026-10-18 **Plain-English summary:** US orders over $35 ship free, ship in 1–3 business days, deliver in 3–7 days. International: 7–21 business days. 30-day return window for unopened / unused devices. Defective units: free return shipping + full refund or replacement. --- ## 1. Order Processing After you place an order, we typically: - **Process within 1-2 business days** (Mon-Fri, US Pacific time) - Send an **order confirmation email** immediately - Send a **shipping confirmation with tracking** when the carrier picks up the package During high-demand periods (e.g., product launch, holidays), processing may take up to **5 business days**. We will notify you by email if there is any delay. **Order cutoff**: Orders placed by 2 PM US Pacific time on a business day typically ship the same day. After 2 PM, they ship the next business day. --- ## 2. Shipping Speeds & Costs ### 2.1 Domestic (United States) | Method | Speed | Cost | Tracking | |---|---|---|---| | **Standard** (USPS Ground / UPS Ground) | 3-7 business days | **Free on orders $35+**, otherwise $5 | ✓ | | **Expedited** (UPS 2-Day) | 2 business days | $15 | ✓ | | **Overnight** (UPS Next Day Air) | 1 business day | $30 | ✓ | We may upgrade free shipping to a faster method at our discretion. ### 2.2 International We ship to **most countries**. International shipping costs and delivery times are calculated at checkout based on your address. | Region | Estimated delivery | Typical cost | |---|---|---| | **Canada** | 7-14 business days | $10-20 | | **Mexico** | 10-21 business days | $15-25 | | **Europe & UK** | 10-21 business days | $15-35 | | **Asia & Pacific** | 14-30 business days | $20-45 | | **Middle East & Africa** | 21-45 business days | $25-60 | | **South America** | 21-45 business days | $25-55 | **Customs, duties, and taxes** (for international orders): - **Not included** in the shipping price shown at checkout - Your country's customs authority may charge import duties, VAT, GST, or handling fees - These are the **customer's responsibility** - Loopback Audio cannot predict or control what your country will charge - We do not mark packages as "gift" to avoid duties — this is illegal and against our policy If a package is **refused at customs** or returned to us due to unpaid duties, we will refund the product price minus the original shipping cost and any return shipping costs. ### 2.3 Countries We Don't Ship To Due to shipping restrictions, regulatory requirements, or carrier limitations, we currently cannot ship to: - Cuba, Iran, North Korea, Syria, Sudan (sanctioned countries) - Crimea, Donetsk, Luhansk regions (sanctioned territories) - \[TODO: Add any others\] This list may change. If your country is not in the checkout dropdown, we cannot currently ship there. --- ## 3. Tracking All orders include tracking. After your package ships, you will receive an email with: - The carrier name (USPS, UPS, FedEx, or DHL) - A tracking number - A link to track your package If you do not receive tracking within 3 business days of your order, email **** with your order number. --- ## 4. Address Changes You may change your shipping address **before your order ships** by emailing **** with your order number and the new address. After shipment, we cannot redirect the package. You may need to: - Contact the carrier directly to request a redirect (some carriers allow this for a fee) - Refuse the delivery, and we will reship to the correct address (additional shipping fee applies) **Incorrect addresses provided by the customer** that result in a returned package will be reshipped at the customer's expense. --- ## 5. Lost or Damaged in Transit ### 5.1 Damaged If your package arrives visibly damaged: 1. **Take photos** of the damaged packaging and product before opening 2. Contact us within **7 days** at **** with photos 3. We will send a **free replacement** (no return required) at no cost to you ### 5.2 Lost If tracking shows "delivered" but you cannot find the package: 1. Check with neighbors, building reception, and any safe place the carrier may have left it 2. Wait 24 hours — sometimes tracking updates late 3. If still not found, contact us within **14 days** of the marked delivery date We will work with the carrier to locate the package or send a replacement at our discretion. ### 5.3 Stuck in Transit If tracking has not updated in **7 days**, contact us. We will investigate and, if the package is confirmed lost, send a free replacement. --- ## 6. Pre-orders Pre-orders follow the same shipping speeds above, but the timeline starts when the product becomes available, not when you place the pre-order. See [Terms of Service](https://loopbackaudio.com/terms#4-pre-orders) for pre-order-specific rules. You may cancel a pre-order any time before it ships for a full refund. --- ## 7. Returns We want you to love your Loopback Audio. If you don't, we make returns easy. ### 7.1 Return Window You have **30 days** from the date of delivery to return the product for a refund. ### 7.2 What's Returnable - **Unused** products in **original packaging** - All original accessories, manuals, and documentation - Products showing no signs of use (no scratches, no sticky residue, no wear) ### 7.3 What's NOT Returnable - Products showing signs of use (scratches, scuffs, sticky residue from removed adhesives) - Products returned after the 30-day window - Products returned without original packaging - **Opened** TF cards (if purchased separately) - **Gift cards** and downloadable products - **Custom or personalized** items (we don't currently offer these, but the policy applies if we do in the future) - Products purchased through unauthorized resellers (we cannot accept returns for these) ### 7.4 How to Return (US Customers) 1. Email **** with your order number to request a Return Merchandise Authorization (RMA) 2. We will email you a **prepaid return label** within 1 business day (free for US customers) 3. Pack the product securely in its original box with all accessories 4. Attach the return label and drop it off at any USPS / UPS location 5. **Refund is issued within 5 business days** of us receiving the package 6. Refund goes to your original payment method (allow 5-10 days for it to appear on your statement) ### 7.5 How to Return (International Customers) 1. Email **** with your order number to request an RMA 2. We will email you the return address 3. **Return shipping is at the customer's expense** (we recommend tracked + insured shipping) 4. We cannot refund original shipping costs or return shipping costs 5. Refund (product price only) is issued within 5 business days of us receiving the package ### 7.6 Refund Amount | Item | Refunded? | |---|---| | Product price | ✓ Yes | | Original outbound shipping | ✗ No (unless defective) | | Return shipping (US) | Free (we provide label) | | Return shipping (international) | ✗ No (customer pays) | | Customs / duties paid on return | ✗ No | | Original payment processing fees | ✓ Refunded | ### 7.7 Exchanges We do not currently offer direct exchanges. To swap a product (e.g., different color), return the original for a refund and place a new order. --- ## 8. Defective, Damaged, or Wrong Item If you receive a defective, damaged, or wrong item, we will make it right at **no cost to you**: | Situation | What we do | |---|---| | **Defective on arrival** (doesn't power on, doesn't record) | Free replacement + free return shipping | | **Damaged in transit** (visible box damage) | Free replacement, no return needed (we recycle the damaged unit) | | **Wrong item received** | Free replacement + free return shipping | | **Manufacturing defect within 30 days** | Free replacement or full refund, your choice | To report an issue, email **** within **7 days** of delivery with: - Your order number - A description of the issue - Photos or a short video (if applicable) --- ## 9. Refused Shipments & Undeliverable Packages If you **refuse a delivery** for reasons other than damage or defect, we will: - Refund the **product price** (minus a 15% restocking fee to cover processing) - **Not refund** the original shipping cost - Charge for return shipping if the carrier bills us If a package is returned to us as **undeliverable** (wrong address, no one home after multiple attempts, etc.): - We will contact you to confirm a corrected address - If you want the package reshipped, you will be charged additional shipping - If we cannot reach you within 14 days, the order is refunded as a refused shipment (above) --- ## 10. Order Cancellations - **Pre-shipment**: You may cancel any order before it ships for a full refund. Email **** with your order number. - **Post-shipment**: Once a package has shipped, the standard return process applies. --- ## 11. Holiday & Weather Delays Shipping carriers may experience delays during: - **Peak holiday season** (mid-November through early January) — order early - **Severe weather events** - **Carrier network issues** We are not responsible for these delays, but we will work with you to track down your package or send a replacement if it's lost. --- ## 12. Gift Orders If you're sending Loopback Audio as a gift: - We do not currently offer gift wrapping (yet) - We do not include pricing information in the package (receipts are emailed only) - The recipient may return the product within 30 days following our standard return process - The buyer (you) is responsible for the original purchase; refunds go to your original payment method --- ## 13. Contact For any shipping or return question: - **Email**: - **Response time**: 1 business day - **For urgent issues**: mention "URGENT" in the subject line --- ## Navigation - Previous: [Loopback Audio — The Offline Music Backup Device](https://loopbackaudio.com/product.md) - Next: [Terms of Service](https://loopbackaudio.com/terms.md)