Contact Us
We'd love to hear from you. Use the right email below to get a faster response — we answer every message.
Email Directory
General inquiries
For: Questions about Loopback Audio, partnerships, custom orders, anything not covered below.
Response: 1 business day
Order support
For: Order status, tracking, changes, cancellations, technical questions.
Response: 1 business day
Returns & refunds
For: 30-day return requests, refund status, exchange requests.
Response: 1 business day
Press / review units
For: Review-unit requests, embargo questions, interview requests, quote approval.
Response: 2 business days
Partnerships & wholesale
For: Retail distribution, affiliate programs, B2B / education / bulk orders (5+).
Response: 2 business days
Security disclosure
For: Responsible disclosure of vulnerabilities in our hardware or web properties. PGP key available.
Response: 1 business day (acknowledgment)
2. Mailing Address
Loopback Audio
For warranty claims, returns, and legal correspondence:
[TODO_LEGAL_ENTITY_NAME]
[TODO_LEGAL_ADDRESS]
[TODO_CITY], [TODO_STATE] [TODO_ZIP]
United States
Note: Please email support@loopbackaudio.com before shipping anything to this address. We issue a prepaid return label for warranty claims within the US.
3. Operating Hours
We respond to emails Monday through Friday, 9 AM – 6 PM Pacific Time (PST/PDT). For urgent warranty issues, include "URGENT" in your subject line.
4. Languages
We reply in English. For press inquiries in other languages, please write in English — we'll respond in kind.
5. Privacy & Your Data
When you email us, we keep your message and our replies in our customer support system for at least 2 years (longer if required for warranty or tax records). We never sell, share, or use your email for marketing without explicit consent. See our full Privacy Policy.
Last updated: 2026-10-18
