Limited Warranty

Last updated: 2026-10-18 · Version: v1.1

This Limited Warranty is provided by Loopback Audio ("we," "us," or "our") to the original purchaser of the Loopback Audio product. It covers defects in materials and workmanship under normal use.

1-Year Limited Defects Covered Free Replacement v1.1 (2026-10-18)

1-Year Limited Defects Covered Free Replacement v1.1 (2026-10-18)

1. Warranty Period

The Loopback Audio product is warranted for one (1) year from the date of original purchase (the "Warranty Period").

• For pre-orders, the Warranty Period begins on the date the product is delivered to you, not the date of pre-order.
• For replacement products provided under this warranty, the Warranty Period continues from your original purchase date (not reset).
• For refurbished replacement products, the Warranty Period is 90 days from the date of replacement, or the remainder of your original Warranty Period, whichever is longer.

Proof of purchase (order confirmation email or receipt) is required to make a warranty claim.

2. What This Warranty Covers

During the Warranty Period, we will, at our option:

• Repair the product using new or refurbished parts
• Replace the product with a new or refurbished unit of equal or greater functionality
• Refund the original purchase price (in cases where repair or replacement is not feasible)

The remedy chosen is at our sole discretion. We will cover the cost of return shipping for warranty claims.

2.1 Specific Defects Covered

• Power system failure — internal battery not charging or not holding charge due to manufacturing defect
• USB-C port failure — port physically breaks or stops connecting under normal use
• Audio recording failure — device does not record or produces no audio output due to internal component failure
• Button or switch failure — physical button stops responding due to internal defect
• Internal electronics failure — microcontroller, audio codec, or storage interface failure
• Manufacturing defects — soldering defects, loose internal components, defective display or LED

3. What This Warranty Does NOT Cover

This Limited Warranty does not cover:

3.1 Damage from External Causes

• Drops, impacts, crushing, or other physical shock
• Water or liquid damage (the device is not water-resistant)
• Exposure to extreme temperatures, humidity, or pressure
• Fire, smoke, or contamination
• Power surges or use of incompatible power sources
• Acts of God, natural disasters, or other force majeure events

3.2 Damage from Use

• Normal wear and tear
• Cosmetic damage (scratches, scuffs, fading) that does not affect function
• Damage from use outside the intended purpose (industrial, commercial, medical, or military use)
• Damage from use of incompatible accessories (non-USB-C cables, off-spec chargers, etc.)
• Battery wear from heavy daily charging cycles (batteries are consumable components)

3.3 Unauthorized Actions

• Opening, modifying, or disassembling the device (this voids the warranty)
• Firmware modifications or installation of unofficial firmware
• Repair attempts by anyone other than Loopback Audio or an authorized service center
• Removal or alteration of serial numbers, labels, or other identification

3.4 Other Exclusions

• Products purchased from unauthorized resellers (we cannot verify authenticity or condition)
• Products used primarily for commercial rental or resale
• Loss or theft
• Consequential or incidental damages (see Section 6)

4. How to Make a Warranty Claim

4.1 Step-by-Step

1. Email warranty@loopbackaudio.com with:

   • Your order number or proof of purchase
   • The serial number of your device (printed on the back)
   • A clear description of the issue
   • Photos or a short video demonstrating the problem (when possible)
   • Your shipping address (for the replacement)

2. We will respond within 1 business day with:

   • Confirmation of whether the issue is covered
   • Next steps (return for inspection, or send replacement directly)
   • A prepaid return label if a return is needed

3. If we ask you to return the product:

   • Pack the product in its original packaging (or similar protective packaging)
   • Use the provided prepaid shipping label
   • Drop it off at any USPS / UPS location
   • We will inspect the product within 5 business days of receipt

4. Resolution:

   • If covered: We will repair, replace, or refund within 14 days
   • If not covered: We will email you a quote for paid repair, or you can request the product be returned to you (return shipping at your expense)

4.2 Direct Replacement (No Return Required)

For certain defects (e.g., the device will not power on at all), we may ship a replacement first and provide a prepaid label for you to return the defective unit. This is at our discretion.

If we ship a replacement and you do not return the defective unit within 30 days, we may charge you for the replacement at the current retail price.

5. International Warranty Claims

This warranty applies to products purchased through our official channels (loopbackaudio.com or authorized resellers) worldwide.

For international warranty claims:

• Email warranty@loopbackaudio.com to start the process
• We will provide the return address and instructions
• Return shipping to our service center is at the customer's expense
• We will ship the repaired/replaced product back to you at our expense
• Customs duties on warranty replacements are typically not charged, but if your country charges them, you are responsible

6. Limitation of Liability (Warranty)

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THIS WARRANTY IS YOUR SOLE AND EXCLUSIVE REMEDY AND IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

IN NO EVENT SHALL LOOPBACK AUDIO BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST TIME, LOST DATA, OR LOST USE OF THE PRODUCT.

SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR DAMAGES; IN SUCH CASES, THE LIMITATIONS ABOVE APPLY TO THE MAXIMUM EXTENT PERMITTED BY LAW.

7. Your Rights Under Local Law

This warranty gives you specific legal rights. You may also have additional rights under your local consumer protection law, including:

• EU / UK consumers: 2-year legal guarantee of conformity under EU consumer law (in addition to this commercial warranty)
• California consumers: Rights under the Song-Beverly Consumer Warranty Act
• Australian consumers: Guarantees under the Australian Consumer Law (goods must be of acceptable quality, fit for purpose, and match their description)
• Canadian consumers: Rights under provincial consumer protection laws

This warranty does not affect those rights. Where local law provides greater protection, that protection applies.

8. Transferability

This warranty is transferable to a new owner if you sell or give away the product, provided:

• You provide the new owner with the original proof of purchase
• The Warranty Period is based on the original purchase date (not reset)
• The new owner contacts warranty@loopbackaudio.com to register the transfer

9. Out-of-Warranty Repairs

If your warranty has expired or your issue is not covered, we still want to help. Email support@loopbackaudio.com for:

• Paid repair options (we'll quote you first)
• Replacement part availability (e.g., replacement cables, replacement TF card adapters)
• Trade-in or upgrade options (if available)

10. Contact

• Email: warranty@loopbackaudio.com
• Subject line: "Warranty Claim - [Your Order Number]"
• Response time: 1 business day
• Mailing (for returns): Loopback Audio Warranty, [TODO_RETURN_ADDRESS]

This warranty is provided as a starting point. Loopback Audio recommends having a qualified attorney review this document before commercial launch, particularly with respect to jurisdiction-specific consumer protection laws.