Shipping & Returns

Last updated: 2026-10-18 · Version: v1.1

This page covers everything you need to know about getting your Loopback Audio device and what to do if something's not right.

30-Day Returns Free US Shipping $35+ Worldwide Updated 2026-10-18

30-Day Returns Free US Shipping $35+ Worldwide Updated 2026-10-18

1. Order Processing

After you place an order, we typically:

• Process within 1-2 business days (Mon-Fri, US Pacific time)
• Send an order confirmation email immediately
• Send a shipping confirmation with tracking when the carrier picks up the package

During high-demand periods (e.g., product launch, holidays), processing may take up to 5 business days. We will notify you by email if there is any delay.

Order cutoff: Orders placed by 2 PM US Pacific time on a business day typically ship the same day. After 2 PM, they ship the next business day.

2. Shipping Speeds & Costs

2.1 Domestic (United States)

We may upgrade free shipping to a faster method at our discretion.

2.2 International

We ship to most countries. International shipping costs and delivery times are calculated at checkout based on your address.

Customs, duties, and taxes (for international orders):

• Not included in the shipping price shown at checkout
• Your country's customs authority may charge import duties, VAT, GST, or handling fees
• These are the customer's responsibility
• Loopback Audio cannot predict or control what your country will charge
• We do not mark packages as "gift" to avoid duties — this is illegal and against our policy

If a package is refused at customs or returned to us due to unpaid duties, we will refund the product price minus the original shipping cost and any return shipping costs.

2.3 Countries We Don't Ship To

Due to shipping restrictions, regulatory requirements, or carrier limitations, we currently cannot ship to:

• Cuba, Iran, North Korea, Syria, Sudan (sanctioned countries)
• Crimea, Donetsk, Luhansk regions (sanctioned territories)
• [TODO: Add any others]

This list may change. If your country is not in the checkout dropdown, we cannot currently ship there.

3. Tracking

All orders include tracking. After your package ships, you will receive an email with:

• The carrier name (USPS, UPS, FedEx, or DHL)
• A tracking number
• A link to track your package

If you do not receive tracking within 3 business days of your order, email support@loopbackaudio.com with your order number.

4. Address Changes

You may change your shipping address before your order ships by emailing support@loopbackaudio.com with your order number and the new address.

After shipment, we cannot redirect the package. You may need to:

• Contact the carrier directly to request a redirect (some carriers allow this for a fee)
• Refuse the delivery, and we will reship to the correct address (additional shipping fee applies)

Incorrect addresses provided by the customer that result in a returned package will be reshipped at the customer's expense.

5. Lost or Damaged in Transit

5.1 Damaged

If your package arrives visibly damaged:

1. Take photos of the damaged packaging and product before opening
2. Contact us within 7 days at support@loopbackaudio.com with photos
3. We will send a free replacement (no return required) at no cost to you

5.2 Lost

If tracking shows "delivered" but you cannot find the package:

1. Check with neighbors, building reception, and any safe place the carrier may have left it
2. Wait 24 hours — sometimes tracking updates late
3. If still not found, contact us within 14 days of the marked delivery date

We will work with the carrier to locate the package or send a replacement at our discretion.

5.3 Stuck in Transit

If tracking has not updated in 7 days, contact us. We will investigate and, if the package is confirmed lost, send a free replacement.

6. Pre-orders

Pre-orders follow the same shipping speeds above, but the timeline starts when the product becomes available, not when you place the pre-order. See Terms of Service for pre-order-specific rules.

You may cancel a pre-order any time before it ships for a full refund.

7. Returns

We want you to love your Loopback Audio. If you don't, we make returns easy.

7.1 Return Window

You have 30 days from the date of delivery to return the product for a refund.

7.2 What's Returnable

• Unused products in original packaging
• All original accessories, manuals, and documentation
• Products showing no signs of use (no scratches, no sticky residue, no wear)

7.3 What's NOT Returnable

• Products showing signs of use (scratches, scuffs, sticky residue from removed adhesives)
• Products returned after the 30-day window
• Products returned without original packaging
• Opened TF cards (if purchased separately)
• Gift cards and downloadable products
• Custom or personalized items (we don't currently offer these, but the policy applies if we do in the future)
• Products purchased through unauthorized resellers (we cannot accept returns for these)

7.4 How to Return (US Customers)

1. Email support@loopbackaudio.com with your order number to request a Return Merchandise Authorization (RMA)
2. We will email you a prepaid return label within 1 business day (free for US customers)
3. Pack the product securely in its original box with all accessories
4. Attach the return label and drop it off at any USPS / UPS location
5. Refund is issued within 5 business days of us receiving the package
6. Refund goes to your original payment method (allow 5-10 days for it to appear on your statement)

7.5 How to Return (International Customers)

1. Email support@loopbackaudio.com with your order number to request an RMA
2. We will email you the return address
3. Return shipping is at the customer's expense (we recommend tracked + insured shipping)
4. We cannot refund original shipping costs or return shipping costs
5. Refund (product price only) is issued within 5 business days of us receiving the package

7.6 Refund Amount

7.7 Exchanges

We do not currently offer direct exchanges. To swap a product (e.g., different color), return the original for a refund and place a new order.

8. Defective, Damaged, or Wrong Item

If you receive a defective, damaged, or wrong item, we will make it right at no cost to you:

To report an issue, email support@loopbackaudio.com within 7 days of delivery with:

• Your order number
• A description of the issue
• Photos or a short video (if applicable)

9. Refused Shipments & Undeliverable Packages

If you refuse a delivery for reasons other than damage or defect, we will:

• Refund the product price (minus a 15% restocking fee to cover processing)
• Not refund the original shipping cost
• Charge for return shipping if the carrier bills us

If a package is returned to us as undeliverable (wrong address, no one home after multiple attempts, etc.):

• We will contact you to confirm a corrected address
• If you want the package reshipped, you will be charged additional shipping
• If we cannot reach you within 14 days, the order is refunded as a refused shipment (above)

10. Order Cancellations

• Pre-shipment: You may cancel any order before it ships for a full refund. Email support@loopbackaudio.com with your order number.
• Post-shipment: Once a package has shipped, the standard return process applies.

11. Holiday & Weather Delays

Shipping carriers may experience delays during:

• Peak holiday season (mid-November through early January) — order early
• Severe weather events
• Carrier network issues

We are not responsible for these delays, but we will work with you to track down your package or send a replacement if it's lost.

12. Gift Orders

If you're sending Loopback Audio as a gift:

• We do not currently offer gift wrapping (yet)
• We do not include pricing information in the package (receipts are emailed only)
• The recipient may return the product within 30 days following our standard return process
• The buyer (you) is responsible for the original purchase; refunds go to your original payment method

13. Contact

For any shipping or return question:

• Email: support@loopbackaudio.com
• Response time: 1 business day
• For urgent issues: mention "URGENT" in the subject line